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My teacher, Bob Dunham, dispels the notion that conversation is just idle chatter that gets in the way of action.

In this 28 minute YouTube video, The Path From Design to Innovation, he reveals the importance of  having the right conversations for effective collaboration and results.

As Bob says,

You can’t have value if you are not taking care of what people care about. You can’t have satisfaction unless you’ve taken care of something that people care about.
Value and satisfaction are what make business happen. And it is rooted in the human heart. You can’t have meaning if you don’t have care.
The missing conversation; What do we care about? What are we going to do about it?


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